Privacy Policy

Mahlzeit will govern your data. Personal Information is collected by Mahlzeit GmbH 112/5778/1623, Register Court: District Court Essen, HRB 28885 – VAT: DE815747270 Meisenburgstr. 39 45133 Essen, Germany.

We have appointed a data protection officer (DPO) for the Mahlzeit GmbH who is responsible for overseeing questions in relation to this privacy notice. If you have any questions, concerns, or requests about this privacy notice, how we manage your Personal Information, or any other issue relating to your Personal Information, please contact our DPO:

Mahlzeit GmbH
Attn: Data Protection Officer
Mahlzeit GmbH 112/5778/1623, Register Court: District Court Essen, HRB 28885 – VAT: DE815747270 Meisenburgstr. 39 45133 Essen, Germany.


As a member of Mahlzeit, you can engage in many activities without providing any Personal Information.

However, when you register to use Mahlzeit and order products or services as a Mahlzeit member in order to provide the services to you, we may collect the following Personal Information from you:

Contact information such as your name and email address; and billing information such as the payment details of your preferred banking service linked to our payment gateway.

Profile data, including your username and password, details about your purchases and the Content that you interact with, including comments, feedback and reviews.

Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, such as prepayment of food and beverage items, you will not be able to engage in that activity.

As is true of most Applications, when you use Mahlzeit or third party subprocessors contracted by Mahlzeit may also collect certain technical and routing information about your device to facilitate your use of the Mahlzeit and its services. For example, we may log environmental variables, such as device type and operating system. We use these environmental variables to facilitate and track your use of Mahlzeit and its services. Mahlzeit also uses such environmental variables to measure traffic patterns on Mahlzeit. To better understand the needs of our members, optimise our services and make recommendations, we use analytical tools to identify trends in user behaviour.

In order to reduce errors in our database, authenticate our users, and prevent abuse of our system, we enable a domain level protocol which will only offer access to Mahlzeit to legitimate member requests.

When you download and use our Mobile Apps or Services, we automatically collect information on the type of device you use, and operating system version. We do not ask for, access or track any location-based information from your mobile device at any time while downloading or using our Mobile Apps or Services.


Upon request Mahlzeit will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information please contact us at

You have the right to access and correct, or delete your Personal Information and privacy preferences at any time. This may be accomplished by clicking on the link, “Settings”, where you can view and make changes to most of your preferences immediately. For security purposes, certain Personal Information can only be changed by contacting support. We will respond to your request promptly within a reasonable timeframe.


Mahlzeit collects your information in order to provide services to you, comply with our legal obligations, and to improve our products and services. We do not sell, rent or share your personally identifiable information to or with third parties in any way other than as disclosed in this Privacy Policy. Mahlzeit may use this information to:

Process your financial transactions. Send you order / renewal confirmations.
Register your rights, if any, to technical support or other benefits that may be made available to registered users. Respond to customer service requests, questions and concerns.
Administer your account.

Send you requested product or service information. Keep you informed about special offers and services of Mahlzeit and selected third parties. Administer promotions and sweepstakes you enter and notify you of the results. Investigate, prevent or take action regarding illegal activities and/or violations of our Terms of Service. Meet our research and product/service development needs and to improve Mahlzeit, services and offerings; and Customize your experience, including targeting our services and offerings to you. We store information that we collect through cookies, log files, and/or third party sources to create a summary of your preferences. We tie your personally identifiable information, and/or your membership usage history, to information in the summary, in order to provide tailored promotions and marketing offers, to improve the content of Mahlzeit for you and/or to determine your preferences.

In certain situations, Mahlzeit may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Where required by law (e.g., to comply with a subpoena, warrant, court order, or legal process served on Mahlzeit), and when we believe that disclosure is necessary to protect our rights, avoid litigation, protect your safety or the safety of others, investigate fraud, and/or respond to a government request. We may also disclose information about you if we determine that such disclosure should be made for reasons of national security, law enforcement, or other issues of public importance.


Mahlzeit uses one or more outside credit card processing companies to bill you for our goods and services. To the best of our knowledge, these companies do not retain, share, store or use personally identifiable information for any other purpose.

We also share Personal Information with certain companies that perform services on our behalf. We only share the Personal Information which is necessary for them to perform those services. We require any company with which we may share Personal Information to protect that data in a manner consistent with this policy and to limit the use of such Personal Information to the performance of services for Mahlzeit. You may find a list of these third-party subprocessors here:

We do not sell or otherwise provide Personal Information to other companies for the marketing of their own products or services.


We will retain your information for as long as your account is active, such information is needed to provide you with services, or as required to fulfil our legal obligations. If you wish to delete your account or request that we no longer use your information to provide you services contact us at We will respond to your request within 30 days. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


You may „opt out“ of receiving Mahlzeit email updates, newsletters and/or partner emails by clicking on the “Settings” link on the Mahlzeit App and make the appropriate selections. Mahlzeit will still contact you when there are changes to the Terms of Service as applicable. In addition, we will still send you service-related announcements including, but not limited to, a registration email, benefit notification emails, emails automatically triggered by actions you took on the Mahlzeit App and bill related notices. Generally, you may not opt-out of these communications, which are not promotional in nature. If you wish not to receive them, you have the option of deactivating your account

We may send you push notifications from time-to-time in order to update you about any events or promotions that we may be running. If you no longer wish to receive these types of communications, you may turn them off at the device level.


The personal Information that you provide in connection with the use of Mahlzeit is protected in several ways.

Access by you to your account profile is available through a password and unique customer ID. This password is encrypted. You should strive to use a strong, alpha-numeric password which you should not divulge to anyone.
Your Personal Information resides on secure servers that only selected Mahlzeit personnel and contractors have access to via password.
Your Personal Information is encrypted whenever it is transmitted to Mahlzeit.
When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using transport layer security technology.
We strive to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we take into account the sensitivity of the Personal Information we collect, process and store, and the current state of technology to use these measures protect your Personal Information, we cannot guarantee its absolute security.

If you have any questions about security on our services, you can send email to us at


Mahlzeit may automatically collect information as you browse, such as Internet Service Provider, browser type and version, operating system and device type, average time spent on our site(s), pages viewed, information accessed, the Internet Protocol (IP) address used to connect your computer to the Internet and other relevant statistics. Such information is sometimes referred to as web analytics and/or clickstream data.

We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, and provide site functionality.

Technologies such as: cookies, beacons, sensors, tags and scripts are used by Mahlzeit and our affiliates, analytics services and services to provide Mahlzeit features and functionality. These technologies are used in analyzing trends, administering Mahlzeit, tracking users’ movements and to gather information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

A cookie is a small, unique text file that a website can send to your computer when you visit a site. We may use session cookies, which terminate when a user closes his or her browser, and/or persistent cookies, which remain on the user’s computer until manually deleted. Most web browsers can either alert you to the use of cookies or refuse to accept cookies entirely. If you do not want us to deploy cookies to your browser, you can set your browser to reject cookies or to notify you when a website tries to put a cookie on your computer. Rejecting cookies may affect your ability to use Mahlzeit.

We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.


Mahlzeit reserves the right to amend the Privacy Policy from time to time at its sole discretion and will provide notice by email or on the client console, home page or mobile application when we make material changes to this Privacy Policy prior to the change becoming effective. If as the result of such changes, you want to alter the ways in which Mahlzeit is allowed to use your Personal Information, you can do so by following the procedure described in the section entitled “Settings, my account.”

You will be deemed to have been made aware of, and will be subject to, any material changes to the Privacy Policy after such notice has been posted with the following exception: If at the time you provide Personal Information to Mahlzeit you are given the opportunity (as you currently are) to limit how such information will be used to communicate with you, either by Mahlzeit or by third parties, Mahlzeit will not change your preference in this regard without your express consent. However, if Mahlzeit is acquired by or merged with another entity, Mahlzeit may provide to such entity customer information that is related to that part of our business that was sold to or merged with the other entity without your consent, but Mahlzeit will provide notice of such asset sales, acquisitions, or mergers on this Site.


Mahlzeit includes links to other solutions providers whose privacy practices may differ from those of Mahlzeit. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.


Individuals located in certain countries, including the European Economic Area, have certain statutory rights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to request access to Information, as well as to seek to update, delete or correct this Information.

To the extent that Mahlzeit’s processing of your Personal Data is subject to the EU General Data Protection Regulation, Mahlzeit relies on its legitimate interests, described above, to process your data. Where Mahlzeit processes certain Personal Data for Mahlzeit’s own direct marketing purposes, you have a right to object to Mahlzeit’s use of your Personal Data for this purpose at any time by clicking on the link, “Settings, my Account“ and opting out from receiving all email. If you are a contributor, you can change your profile here. You may also object to processing by emailing

Mahlzeit takes its users‘ privacy concerns seriously. If you believe that Mahlzeit has not complied with this Privacy Policy with respect to your Personal Information, you may contact the Data Protection Officer at Mahlzeit GmbH. Meisenburgstr. 39 45133 Essen, Germany.
In your letter please describe in as much detail as possible the ways in which you believe that the Mahlzeit Privacy Policy has not been complied with. We will investigate your complaint promptly.

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this Web site, you can contact our Data Protection Officer at

Mahlzeit GmbH
Attn: Data Protection Officer
Mahlzeit GmbH. Meisenburgstr. 39 45133 Essen, Germany.

Terms of use

  1. ACCEPTANCE OF TERMS 1.1 You agree to and are bound by the terms and conditions set forth below and in any modified or additional terms that Mahlzeit GmbH. (“Mahlzeit App“) may publish from time to time (collectively, the „Terms of Use“). If you do not agree to all of the terms and conditions contained in the Terms of Use, do not access or use this application. 1.2 Mahlzeit may change these Terms of Use from time to time. Your continued access or use of the Mahlzeit App constitutes your acceptance of such changes. Your access and use of the Mahlzeit App will be subject to the current version of the Terms of Use, rules and guidelines posted on the Mahlzeit App at the time of such use. Please regularly check the „Terms of Use“ link on the settings “more” screen and at to view the then-current terms. If you breach any of the Terms of Use, your license to access or use Mahlzeit App shall automatically terminate. 2. INTELLECTUAL PROPERTY; LIMITED LICENSE TO USERS

2.1 Subject to your compliance with these Terms of Use, any applicable license agreement with Mahlzeit, and the law, you may access and use Mahlzeit. Mahlzeit remains the sole owner of all right, title, and interest in the Mahlzeit App and reserves all rights not expressly granted under these Terms of Use. Mahlzeit may modify, replace, or discontinue the Mahlzeit App or any part thereof at any time, for any reason, with or without notice, in Mahlzeit’s sole discretion. Mahlzeit provides the Mahlzeit App on an „as is“ and „as available“ basis. 2.2 All content on this Mahlzeit App, including but not limited to Images, menu plans, crowd flow data, payments and related metadata (collectively the “Mahlzeit Content“ and in joint “Content of the participating client”), as well as the selection and arrangement of the Mahlzeit Content, are protected by copyright, trademark, trade secret and other intellectual property laws and treaties. Any unauthorized use of any Mahlzeit Content violates such laws and this Terms of Use. Except as expressly provided herein or in a separate license agreement between individual user, third party organisations and Mahlzeit, Mahlzeit does not grant any express or implied permission to use the Mahlzeit App or any Mahlzeit Content. You agree not to copy, republish, frame, link to, download, transmit, modify, adapt, create derivative works based on, rent, lease, loan, sell, assign, distribute, display, perform, license, sublicense or reverse engineer the Mahlzeit App or any Mahlzeit Content and or Mahlzeit content published content on behalf of the participating client. In addition, you agree not to use any data mining, robots or similar data and/or image gathering and extraction methods in connection with the Mahlzeit App or Mahlzeit Content. 2.3 Unless you enter into a license agreement with Mahlzeit you may not download, distribute, display and/or copy any Mahlzeit analytics, content, data sets and or any data derived from Mahlzeit information systems. 2.4 You may not remove any watermarks or copyright notices contained in the Mahlzeit Content.

  1. MAHLZEIT TRADEMARKS 3.1 For the purposes of these Terms of Use, the term, „Trademark(s)“ means all common law or registered trademarks, logos, service marks, trade names, Internet domain names, or other indications of origin now or in the future used by Mahlzeit. 3.2 Nothing contained herein grants or shall be construed to grant you any rights to use any Mahlzeit Trademark, unless expressly conferred by these Terms of Use. 3.3 You agree that you will not use Mahlzeit’s Trademarks in any manner that might tarnish, disparage, or reflect adversely on such Trademarks or Mahlzeit. 3.4 You agree that you will not contest or otherwise challenge (e.g., in any legal action or otherwise), or assist or encourage any other person or entity to contest or challenge, the validity of any of Mahlzeit Trademarks or the Trademark rights claimed by Mahlzeit. 3.5 You agree that you will not use any Mahlzeit Trademark or any variant thereof including misspellings) as a domain name or as part of a domain name regardless of the top-level domain, or as a metatag, keyword, or any other type of programming code or data. 3.6 You may not at any time, adopt or use, without Mahlzeit’s prior written consent any word or mark which is similar to or likely to be confused with Mahlzeit’s Trademarks. 3.7 The look and feel of the Mahlzeit website, client console, application, including all page assets, custom graphics, button icons, and scripts, is the trade dress and/or trademark or service mark of Mahlzeit and may not be copied, imitated or used, in whole or in part, without the prior written consent of Mahlzeit. 3.8 All other trademarks, product names, and company names or logos used or appearing on the Mahlzeit website are the property of their respective owners. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Mahlzeit, unless expressly so stated. 3.9 You may not use a Mahlzeit trademark, logo, Image or other proprietary graphic of Mahlzeit to link to the Mahlzeit website without the prior written consent of Mahlzeit. 3.10 You may not frame or hotlink to the Mahlzeit website or any Image without the prior written consent of Mahlzeit.
  2. INFORMATION YOU PROVIDE 4.1 Mahlzeit (or third parties acting on its behalf) may collect information related to your use of Mahlzeit. Third-party platforms through which you access Mahlzeit may collect information related to your use of such third-party platform and make such information available to Mahlzeit subject to your agreement with the applicable third-party platform. Mahlzeit’s collection and use of all such information shall at all times conform to this Terms of Use, the Mahlzeit Privacy Policy, and applicable law. 4.2 Mahlzeit will use and protect your personal information, such as your registration, registered details, in accordance with the Mahlzeit Privacy Statement, the contents of which are incorporated by reference into these Terms of Use.

  5.1 For any reviews, ratings, comments, financial transactions, or any other content that you upload or post to Mahlzeit (“Your Content”), you represent and warrant that: (i) you have all necessary rights to submit Your Content to the Mahlzeit and grant the licenses set forth herein; (ii) Mahlzeit will not obtain licenses from any third party or pay royalties to any third party with respect to Your Content; (iii) Your Content does not infringe any third party’s rights, including intellectual property rights and privacy rights; and (iv) Your Content complies with these Terms of Use and all applicable laws. 5.2 By uploading Your Content, you grant Mahlzeit an unlimited, worldwide, exclusive, royalty-free license and right to copy, transmit, distribute, publicly perform and display (through all media now known or hereafter created), and make derivative works from Your anonymous Content for the purpose of allowing you to edit and display Your Content using the Mahlzeit and archiving or preserving Your Content for disputes, legal proceedings, or investigations. The above licenses will continue unless and until you remove Your Content from the Mahlzeit, in which case the licenses will terminate within a commercially reasonable period of time. Notwithstanding the foregoing, the license for legal archival/preservation purposes will continue indefinitely. 5.3 You may not upload, post, or transmit any video, image, text, audio recording, or other content that: * Infringes any third party’s copyrights or other intellectual property rights or any right of publicity or privacy; * Contains any pornographic, defamatory, or otherwise unlawful or immoral content. * Exploits minors; * Depicts unlawful or violent acts; * Depicts animal cruelty or violence towards animals; * Promotes fraudulent schemes or gives rise to a claim of deceptive advertising or unfair competition; or * Violates any law, statute, or regulation. 5.4 You may not use any Mahlzeit Content for any purpose without first obtaining a license to use such Mahlzeit Content. Any use of Mahlzeit Content by you shall be governed by the applicable license agreement separately entered into between you and Mahlzeit. Displaying and/or distributing to the public any watermarked or unlicensed Mahlzeit Content (whether incorporated into a derivative work or alone) constitutes copyright infringement.


6.1 If you believe that any Image or other material made available by Mahlzeit infringes upon any copyright that you own or control, you may notify Mahlzeit in the manner set forth in our DMCA Copyright Infringement Notice Policy.


7.1 You agree that you shall not: * Engage in any conduct that shall constitute a violation of any law or that infringes the rights of Mahlzeit or any third party. * Violate any applicable laws or regulations related to the access to or use of Mahlzeit, or engage in any activity prohibited by these Terms of Use. * Violate the rights of Mahlzeit or any third party (including rights of privacy and publicity) or abuse, defame, harass, stalk or threaten another.


8.1 Mahlzeit may block, restrict, disable, suspend or terminate your access to all or part of the Mahlzeit and/or Mahlzeit Content at any time in Mahlzeit discretion, without prior notice or liability to you. Any conduct by you that, in Mahlzeit’s sole discretion, restricts or inhibits any other person or entity from using or enjoying Mahlzeit is strictly prohibited and may result in the termination of your access to Mahlzeit without further notice.


9.1 In the event that Mahlzeit is available through any third-party platform, or if Mahlzeit provides links from Mahlzeit to any third-party platform or permits any third party to link from its platform to Mahlzeit, you understand and agree that Mahlzeit makes no warranty of any kind, express or implied, and accepts no responsibility for any content or practices of such third parties or their platforms. Such platforms are not under the control of Mahlzeit, and Mahlzeit provides and/or permits these links only as a convenience to you. The inclusion of any link does not imply affiliation, endorsement, or adoption by Mahlzeit.  


  10.1 Your use of Mahlzeit is at your own risk. Mahlzeit is provided by Mahlzeit under these terms of use „as is“ without warranty of any kind, either express, implied, statutory or otherwise. Mahlzeit expressly disclaims any and all warranties of any kind, whether express or implied, to each and any service available from Mahlzeit, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any other warranty that might arise under any law. Without limiting the foregoing, Mahlzeit makes no warranty that: (i) the Mahlzeit will meet your requirements; (ii) access to Mahlzeit will be uninterrupted; (iii) the quality of Mahlzeit will meet your expectations; and (iv) any errors or defects in Mahlzeit, services or materials will be corrected. Mahlzeit makes no representations or warranties that Mahlzeit will be permitted in your jurisdiction, that any of Your Content submitted by you will be available through Mahlzeit or will be stored by Mahlzeit, that Mahlzeit will meet your needs, or that Mahlzeit will continue to support any particular feature of the Mahlzeit application. To the extent any disclaimer or limitation of liability does not apply, all applicable express, implied, and statutory warranties will be limited in duration to a period of thirty (30) days after the date on which you first used Mahlzeit, and no warranties shall apply after such period. 11. INDEMNIFICATION 11.1 You agree to defend, indemnify and hold harmless Mahlzeit, its subsidiaries, affiliates, licensors, employees, agents, third party information providers, Submitters and independent contractors against any claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys‘ fees) arising out of or related to your conduct, your use or inability to use Mahlzeit, your breach or alleged breach of Mahlzeit Terms of Use or of any representation or warranty contained herein, your unauthorized use of the Mahlzeit Content, or your violation of any rights of another.